Citizen’s Charter

Jose Rizal Memorial State University (JRMSU) is privileged to be given the opportunity to serve the people of the Province of Zamboanga del Norte and other places within its sphere of influence. In its attempt to improve delivery of service, the University Citizen’s Charter is formulated.

The Citizen’s Charter is a response of the University to the government’s initiative of promoting integrity, accountability, proper management of public affairs and public property, establishing effective practices aimed at the prevention of graft and corruption in government, maintaining honesty and responsibility among its public officials and employees, and taking appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, as embodied in Republic Act 9485 otherwise known as the Anti Red Tape Act (ARTA) of 2007.

This charter is a compilation of service standards of frontline service providers in the University as an easy reference for students, graduates, and the public as a whole. To reduce red tape and expedite transactions in the University, required documents, applicable fees, estimated transaction time, person in-charge and client steps are hereby specified.

Download the Citizen’s Charter

Download the Procedures in Filing a Complaint